Contact Us
1. Official Contact Information
Store Address: 1325 United Blvd, Coquitlam, BC V3K 6V3, Canada
Phone: +1 604-941-7788
Email: [email protected]
Main Sales Countries: Canada, United States
2. Customer Service Working Hours
Our customer service hours follow the Pacific Standard Time/Pacific Daylight Time (PST/PDT) of British Columbia, Canada. The detailed working schedule is as follows:
Working Days (Monday to Friday): We respond to customer inquiries, order issues and after-sales messages normally.
Weekends (Saturday and Sunday): Off duty all day. No processing for orders, consultations, after-sales applications and return/exchange reviews.
Statutory Holidays: We follow the statutory holidays of British Columbia, Canada. All manual customer service and order processing services will be suspended.
Important Note: The daily order cutoff time is 10:00 AM (local BC time). No new order entry and review will be processed after the cutoff time. Our customer service will not be available to reply to messages during order shipment processing.
3. Consultation Guidelines
1. For all order inquiries, logistics checks, after-sales problems and return/exchange applications, please contact us via official email first. We will reply within 24 working hours.
2. The phone number is only for emergency communication. For non-urgent inquiries, please leave a message via email to avoid delayed processing due to missed calls.
3. All inquiries and after-sales applications submitted on weekends and holidays will be processed firstly on the first working day after the holiday.
4. During order shipment processing, our system will process orders centrally and manual customer service will be temporarily unavailable. Please do not send repeated reminder messages.