Return Policy

1. Return & Exchange Eligibility

1. Application Time Limit: Customers can apply for unconditional return or exchange within 30 days after receiving the products. No application will be accepted after the deadline.

2. Product Requirements: Returned or exchanged products must be brand new, unused, free of wear, stains and scratches. The original packaging, accessories, labels and gifts must be complete and intact for resale.

3. Quality Issues: We will bear the round-trip shipping fees and provide free return/exchange services for products with factory quality problems, damage, functional faults, wrong or missing items.

4. Personal Reason Returns & Exchanges: If returning or exchanging products due to personal dislike, inappropriate size, wrong order and other personal reasons, all round-trip shipping fees shall be borne by the customer.

5. Non-returnable & Non-exchangeable Situations: Used products, artificially damaged products, products with missing packaging or accessories, overdue applications, clearance products and customized products are not eligible for return or exchange.

2. Return & Exchange Application Process

1. Submit Application: Please submit your return/exchange application via our official email within the time limit, including order number, reason for application, request (return or exchange) and real photos of product conditions.

2. Review & Confirmation: Our customer service will complete the review within 24 working hours. We will send the return address and operation instructions after approval, and inform you of the rejection reason if the application is denied.

3. Return Products: Please pack the products properly and send them back to the designated address according to our requirements. Do not alter or damage the original product packaging.

4. Inspection After Receipt: We will inspect the integrity and condition of the returned products after receiving the package, and proceed with refund or exchange after passing inspection.

5. Time Limit Note: No return/exchange review and product inspection will be processed on weekends and holidays. All applications will be processed on working days.

Refund Policy

1. Refund Types & Rules

1. Full Refund: Applicable to product quality problems, wrong/missing items, delayed shipment by the store and approved order cancellation. The full paid amount (including shipping fees) will be refunded.

2. Partial Refund: Applicable to situations confirmed by both parties, such as minor product defects, partial product return/exchange and accessory compensation. The refund amount will be subject to negotiation results.

3. Personal Reason Refund: Only the product payment will be refunded. The round-trip shipping fees borne by the customer are non-refundable. For original free shipping orders, the actual shipping cost will be deducted from the refund after return.

4. Order Interception Refund: Full refund will be provided for cancelled orders approved before shipment. Unreasonable interception refund is not supported once the order enters the shipment process.

2. Refund Time & Arrival Instructions

1. Review Time: All refund applications will be reviewed within 24 working hours after submission.

2. Processing Time: We will initiate the refund within 3-5 working days after the application is approved.

3. Arrival Time: The actual refund arrival time depends on the payment channel, usually 3-10 working days. Delays for bank card payments are normal channel settlement phenomena.

4. No refund review and issuance will be processed on weekends and holidays. All refund procedures will be executed on the first working day after the holiday.

3. Refund Rejection & Dispute Resolution

1. Refund applications will be rejected for the following situations: overdue after-sales application, artificially damaged products, no valid proof, malicious return/refund applications, and products unsuitable for resale.

2. If you disagree with the return/exchange/refund review result, you can submit an appeal via official email within 3 working days after the result notification with supplementary valid proof.

3. All after-sales disputes will be judged solely based on order records, logistics certificates and real product photos to protect the legitimate rights and interests of both parties.

4. We reserve the final right of interpretation of the after-sales and shipping policies within the scope permitted by law.